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Frequently Asked Questions

Frequently Ask Questions

At Upstart, we pride ourselves on offering exceptional customer experiences for every client that walks through our doors.

1 : What is meant by a “one way trip”?

It is a one time trip, Pick-Up from point A and Drop - of at point B.

2 : What is meant by a “round trip”?

it is a two way trip, going from point A to point B and then back from point B to point A again.

3 : What is meant by a “return trip”?

The trip back from a destination,

4 : What if I need more drop-offs and/or pick-ups?

We can do that , Please book “By the Hour” service, so the chauffeur will stay with you based on your instructions for multi stops, if your multi stops in a diffrent days, simply book several bookings based on your scheduled days and stop locations, For more information contact Us by phone call or by email.

5 : How far in advance do you recommend bookings?

We recommend booking as soon as you finalized your travel plans , airline ticket, cruise or your event schedule. We are a pre- booked transportation service last minute calls are welcome too but it will be subject to car availability .

6 : What information do you need to know exactly when I want to book a car?

The type of service you want, Pick-Up date and time you want, type of car, transfer type (One way or round trip) and your billing information, your flight details if the service is from or to Airport, Actually if you fill out the booking reservation we will receive all the information we need for the service.

7 : Why do you need to know where I am going?

For your safety and to ensure the quality of the service, To calculate the service rate and cost for Airport transfer/ point to point and City To City transfer, if Your service Hourly trip , we need to know the final destination for your safety and service quality.

8 : What Credit cards can I use on your online booking and payment system?

You can use “ Visa, Master, AMEX, Discover and other major credit cards.

9 : I am out of the United States, how can I book your service?

Please , book through our booking system on the top of each page ( Book a Ride) and follow the instructions and steps, if you still need help please contact us by email, Skype or WhatsApp.

10 : Can you supply balloons, party hats, ribbon for the exterior of the car etc.?

We can arrange that through a third party based on your request with extra charges.

Still have questions?Contact us

Policies & Procedures

WHAT IS YOUR CANCELLATION POLICY? For Airport/ Point To Point transfer services, cancellation is free of charge if there is more than Two hour left before the agreed pickup time, For hourly bookings, cancellations is free of charge if there are more than 12 hours left before the agreed pickup time, For City To City Transfer bookings, cancellation is free of charge if there are more than 6 hours before the agreed pickup time. For details and more information please read our Terms& Conditions. WHAT IS YOUR POLICY ON FOOD AND DRINKS IN YOUR VEHICLES? Eating meals is not allowed on board, candy, chocolate and soft drinks are allowed.
WHAT METHODS OF PAYMENT DOES AADMIRALS LIMOUSINE ACCEPT? We accept Debit cards, credit cards (VISA, Master, Discover and american Express).
WHAT ARE YOUR PAYMENT TERMS?

General

ARE YOUR DRIVERS FAMILIAR WITH LOCAL ATTRACTIONS? Yes
DO YOU PROVIDE CAR SEATS FOR INFANTS AND TODDLERS? Yes, please read our terms&Conditions for more details.
DO I NEED TO DECIDE MY DESTINATIONS BEFORE RESERVING MY TRIP? Yes.
WILL THE CHAUFFEUR HELP ME WITH MY BAGS? Yes.
HOW DO I MAKE A RESERVATION WITH AADMIRLAS LIMOUSINE? AAdmirals enables its Users to book ground transportation over its online platform through it is website www.aadmirals.com , , over phone calls to AAdmirals office and through some third parties and travel online agents platforms as well such as Expedia, Tripadvisor and Yelp.
CAN YOU PROVIDE GROUND TRANSPORTATION IN OTHER PARTS OF THE COUNTRY AND WORLD? Yes at most of the major cities in the U.S and over the world, We have our affiliate network, please email us with your requirements on early time to arrange your ground transportation.

Vehicles & Amenities

ARE WE ALLOWED TO BRING ALCOHOLIC BEVERAGES IN YOUR VEHICLES? If you are 21 years or older , Yes.
CAN WE BRING A COOLER IN THE VEHICLE? Yes, if it is fit in the car.
WHAT AMENITIES ARE YOUR VEHICLES STOCKED WITH? Free Wi-Fi ,Cold Water,Power outlets, Bluetooth, Music and media based on your preferences.
ARE YOUR LIMOUSINES AND PARTY BUSES EQUIPPED WITH TV’S AND IPOD HOOKUPS? Not all vehicles, please call to verify. IS SMOKING PERMITTED IN ANY OF YOUR VEHICLES? No at all.

CAN I SEE THE VEHICLE IN PERSON BEFORE I RESERVE IT? If you leave in Houston city, yes you can please call us to arrange, if You are out of the Houston area we can send you photos and movies showing the vehicle interior and exterior details.
WILL YOU SUPPLY CHAMPAGNE AND OTHER ALCOHOLIC BEVERAGES FOR SPECIAL EVENTS? In VIPs Vehicles we welcome our customers with complementary one time champagne.
HOW WILL I KNOW IF MY LUGGAGE WILL FIT IN THE VEHICLE? Please see the details of our vehicles in the fleet page on our website www.aadmirals.com , We mentioned the luggage capacity of each car.
CAN WE BRING BAGS INSIDE OF YOUR VEHICLES? No, For your safety, Bags and other luggage must be kept in the trunk of each car.

Airport

HOW WILL I KNOW WHERE TO MEET MY DRIVER AT THE AIRPORT? You will see that information at the bottom of your booking, in addition please see information in our Airport Transfer page on our website www.aadmirals.com
IF MY FLIGHT COMES IN EARLY OR LATE HOW WILL THE DRIVER KNOW? Our Chauffeurs track the flights with flight tracking apps , and they will be at the airport at your flight arrival time.